Frequently asked questions.
General Questions
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You can view our full list of our fees here: PIN Fees
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Our goal is to be the most affordable cryptocurrency exchange by offering fair and transparent rates. With a 0% merchant fee and a variety of low-cost services, our business model revolves around transaction volume. PIN applies a small spread on exchanges, and while this amount is minimal, the cumulative transaction volume enables us to provide competitive rates across our network
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Pay It Now has local banking partnerships in New Zealand and Australia, eliminating the need for third parties or external platforms to process deposits and cashouts. Unlike many larger overseas exchanges that lack local banking services, we provide faster and more reliable banking transfers for Kiwis and Aussies
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Yes, cryptocurrency is legal in New Zealand and Australia, with regulations in place to ensure compliance with tax and financial laws
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Pay It Now is a registered business in both New Zealand and Australia. We are a licensed Financial Services Provider in New Zealand and AUSTRAC-registered in Australia, enabling us to operate as a certified cryptocurrency exchange. Our certification numbers are listed in the footer of our website
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Yes, we are a member of an independent dispute resolution scheme, as required by New Zealand law. If you have a dispute with us:
You can raise the matter directly with us or use our complaints and feedback process, which is described on our website and in the documents we provide.
If the issue remains unresolved, you can contact our independent dispute resolution scheme. This service is free and provides an independent view to help resolve complaints fairly.
You can find the name of our dispute resolution scheme in our disclosure documents or by searching for us on the Financial Service Providers Register.
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A Layer 2 network is a secondary protocol built on top of an existing blockchain (Layer 1) to enhance its scalability and efficiency. It helps reduce transaction fees, increase transaction speed, and alleviate congestion on the main blockchain, while still relying on the security and decentralization of the underlying Layer 1 network
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Unlike Layer 1 systems or native blockchains, one of the key benefits of the PIN Network is that you don't pay network charges, such as gas fees, when trading on the app. This is just one of the many conveniences our system offers, helping you save more
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No, you don’t need to be a crypto expert to use PIN or get started with our app. We’ve designed the interface to be user-friendly and easy to navigate. Plus, our locally-based team is here to support you every step of the way
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We take the management and storage of user funds very seriously, with strict security measures in place. Our assets, including local currency, are always backed 1:1 on our network. Additionally, we secure funds in a local Trust account for extra protection
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No, Pay It Now does not intentionally share your personal details or transaction history with any third-party companies or government organizations. However, we understand that this is a rapidly evolving space, and industry regulations may change in the future. Rest assured, your personal information is always kept secure and handled in accordance with our privacy policy
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Our team is always happy to assist, if you require help, please log a support ticket at: support.payitnow.io
App Questions
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You can access the PIN Network in three ways: through our mobile app on Apple iOS or Android, or via our web app on any desktop or mobile browser
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In line with AML regulations, all registered PIN Network App users must complete KYC (Know Your Customer). This involves verifying some personal details during sign-up, but don’t worry - the process is quick and only takes a couple of simple steps to complete
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We support a wide selection of some of the most popular cryptocurrencies such as BTC, ETH, SOL, TRX, USDT and many more. To view the full list of supported assets visit: Available Currencies
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You can add funds to your account using a bank transfer, services like Poli Pay and Windcave, or by using your debit or credit card through our partner, RAMP
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When you purchase via RAMP, Poli Pay, or Windcave, your account is credited instantly. For bank transfers, funds are added as soon as the payment clears in our account
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You can securely store your assets in your PIN Network account or effortlessly transfer them (Bridge-off) to an external wallet or platform. The choice is yours!
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Absolutely! The PIN Network App lets you easily bridge-on assets from any external wallet or exchange at any time and enjoy the benefits of our network. Simply select ‘Deposit’ and choose ‘Bridge-on’ to generate a unique deposit address
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Yes, our off-ramp service is available to all registered PIN Network App users, allowing you to easily cash out crypto to your linked bank account - whether the crypto was purchased through PIN or elsewhere
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Our off-ramp service is one of the fastest in New Zealand, with cashouts typically arriving within minutes to just a few hours
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Explore our collection of tutorial videos on our Youtube Channel
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For technical help and assistance, please log a support ticket at support.payitnow.io
Merchant Questions
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With PIN Payments, there are no merchant transaction fees or initial setup costs - it's completely free to get started!
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All you need to get started is a mobile device to download our app. You can also explore other ways to accept crypto payments, including online, self-service kiosks, POS terminals, and more. Check out our Digital Payments page for more information.
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You are not locked into a contract when choosing to accept PIN and you can opt out at any time. Given that we offer a 0% merchant fee and have no ongoing costs to maintain, we hope you'll recognize the numerous benefits of keeping our payment platform available for your customers.
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When accepting payments through the PIN Network, treat tax as you would with any other form of payment. Because we convert digital assets to fiat currency at the point of sale, there’s no complicated tax processes to worry about. The PIN app provides convenient transaction tracking. For further clarification, feel free to consult Pay It Now or a crypto tax accountant.
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With PIN Payments, the price is locked instantly at the point of transaction, ensuring you receive dollar-for-dollar value without the risk of market fluctuations. This completely eliminates any cryptocurrency volatility.
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You have the choice of either enabling your staff to load your merchant account onto their own devices or selecting the option to acquire a PIN QR Code. This flexibility means you won't always need to have your personal business phone on-site. As a result, you can clock off early for the day without any concerns about your business being without a way to accept PIN Payments
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Blockchain technology eliminates the risk of chargebacks from payment providers. All refunds require approval and are processing by the Merchant. Please note that Pay It Now does not have the capability to process transactions on behalf of customers or merchants.
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The PIN Network offers a unique instant "Crypto to fiat" conversion feature. This means that customers can pay with any supported currency, and merchants receive cash deposited directly into their bank account. Payouts are processed daily.
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Absolutely! The choice is yours. We can settle your business in any supported digital asset on our network. You can switch anytime - just let us know your preference during the sign-up process
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One of the benefits of our payment system is it’s independence from both the banking and Eftpos networks. This means in the event of either a power or Eftpos outage, providing you have an active internet connection e.g (Mobile data via a Smartphone) The PIN Network will continue to function as normal.
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You can opt for a single account to cover your entire business, simplifying the management of your operations. Alternatively, we can set up separate accounts for each of your store locations. This approach can be more advantageous, especially when it comes to tracking location-specific sales and streamlining the consolidation process, making it easier for financial and tax purposes
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After submitting your application form, one of our team will reach out. You can be ready to accept payments in just a few hours.
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If you have any further questions, please don’t hesitate to reach out to us at [email protected]
Referral FAQs
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Earn $1 NZD in PIN Rewards for every successful referral, redeemable at PIN Merchant Stores
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Your personal referral code can be found in the app's settings menu. It's unique to you - share it with family and friends to earn a referral bonus when they sign up
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There’s no limit! Share your referral code as many times as you like. The more you refer, the more you earn
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Please log a support ticket at support.payitnow.io tell us what the referral code was and we can enter this in for you
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If you have a large following and would like to be apart of our affiliate network, please reach out to us at [email protected]
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Our Affiliate Program is primarily designed for individuals with large audiences or followings. However, feel free to reach out, and we’ll gladly explore if it’s the right fit for you!
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Of course! We know small groups have big potential, and we’re excited to help you grow while ensuring you’re rewarded throughout the journey.
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The referral bonus is available to all PIN Network App account holders, so anyone can participate. On the other hand, the Affiliate Program is designed specifically for individuals with a larger community or follower base.
SHOP Menu FAQs
Gift & Debit Cards - New Zealand
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Prezzy is New Zealand's most popular gift card. It’s a pre-paid Visa debit card that can be used wherever Visa is accepted
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For virtual gift card orders, there is a $1.50 delivery fee. For physical card orders, a shipping fee of $7.50 applies. For Visa Prezzy Card orders, there is a $5.95 card issuing fee, with a $1.50 delivery fee for virtual cards and $7.50 for physical cards. All prices are in NZD
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For virtual card orders, please allow up to 3 business days for delivery to your nominated email address. For physical card deliveries, please allow 5-7 business days for arrival
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Yes, Visa Prezzy cards are compatible with both Google and Apple Pay
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We have over 60 Giftcards available from Giftstation’s range. To view the full range visit https://www.giftstation.co.nz/gift-cards/
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To cancel an order, please email us immediately at [email protected]. If your order has already been processed by Epay NZ Ltd, unfortunately, we may not be able to cancel it.
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Please log a support ticket at support.payitnow.io or email us at [email protected]
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Prezzy cards are issued with a unique unlock code, which is usually sent in a separate email or courier package. If you did not receive it, please contact us for assistance
Gift & Debit Cards - Australia
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You can use any supported digital asset including BTC, BNB, ETH, MATIC, SHIBA, SOL, TRX, and others, as well as NZD, AUD, and USD
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Since Prezzee cards are digital, there's no need for physical delivery. Orders placed through the PIN Network App are processed almost instantly, with delivery timeframes for Prezzee cards typically within 24 hours.
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Yes, there is an AUD $4.95 card issuing fee (excluding GST) for each Mastercard. This fee is charged by Prezzee PTY Ltd and is added to the purchase price when ordering the card through the PIN Network App.
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Once your order is placed, you will receive an email confirmation that includes a tracking number. You can use this tracking number to monitor the progress of your order.
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Prezzee e-gift cards purchased through the PIN Network App can currently be redeemed only in Australia. We are working on expanding availability to additional countries, including New Zealand, in the near future.
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If you've lost your Prezzee eGift Card, please contact Prezzee customer support immediately to inquire about the possibility of reissuing it.
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Yes, Mastercard acts as a debit card and can be used internationally wherever Mastercard is accepted. Please note that a 3% currency exchange fee applies to transactions made outside of Australia.
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For technical issues or card related problems, please contact Prezzee Customer Support: [email protected]
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There are no issuing fees when buying a card through the PIN Network App. However, additional fees may apply depending on the specific retailer and card chosen from the Prezzee catalog.