Frequently asked questions.
General Questions
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You can view our full list of our fees here: PIN Fees
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Digital payments form only a small part of our overall operations. Pay It Now earns revenue through a range of services, including our peer-to-peer digital wallet and integrated crypto exchange, on/off-ramp solutions, and PIN DATA, our secure data storage platform.
Some services may include small fees, but our business model is largely driven by network activity and overall transaction volume. As adoption grows, so does our revenue - allowing us to offer low cost services and deliver value at scale
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Pay It Now has local banking partnerships in New Zealand and Australia, eliminating the need for third parties or external platforms to process deposits and cashouts. Unlike many larger overseas exchanges that lack local banking access, we can provide faster and more direct banking transfers for Kiwis and Aussies
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There are no set limits for cashouts to a registered bank account, you can withdraw as little or as much as you’d like. For larger orders we may request additional information such as proof of funds.
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Yes, cryptocurrency is legal in New Zealand and Australia, with regulations in place to ensure compliance with tax and financial laws
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From 17 December 2025, access to the PIN Network will only be available in the following countries:
• New Zealand • Australia • Papua New Guinea
For more information visit: https://payitnow.io/blog/pin-network-availability-update
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Pay It Now is a registered business in both New Zealand and Australia. We are a licensed Financial Services Provider in New Zealand and AUSTRAC-registered in Australia, enabling us to operate as a certified cryptocurrency exchange. Our certification numbers are listed in the footer of our website
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Yes, we are a member of an independent dispute resolution scheme, as required by New Zealand law. If you have a dispute with us:
You can raise the matter directly with us or use our complaints and feedback process, which is described on our website and in the documents we provide.
If the issue remains unresolved, you can contact our independent dispute resolution scheme. This service is free and provides an independent view to help resolve complaints fairly.
You can find the name of our dispute resolution scheme in our disclosure documents or by searching for us on the Financial Service Providers Register.
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A Layer 2 network is a secondary protocol built on top of an existing blockchain (Layer 1) to enhance its scalability and efficiency. It helps reduce transaction fees, increase transaction speed, and alleviate congestion on the main blockchain, while still relying on the security and decentralization of the underlying Layer 1 network
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Unlike Layer 1 systems or native blockchains, one of the key benefits of the PIN Network is that you don't pay network charges, such as gas fees, when trading on the app. This is just one of the many conveniences our system offers, helping you save more
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No, you don’t need to be a crypto expert to use PIN or get started with our app. We’ve designed the interface to be user-friendly and easy to navigate. Plus, our locally-based team is here to support you every step of the way
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We take the management and storage of user funds very seriously, with strict security measures in place. Our assets, including local currency, are always backed 1:1 on our network. Additionally, we secure funds in a local Trust account for extra protection
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Pay It Now does not share your personal information with government departments as part of normal day to day use of the platform.
However, as a New Zealand based provider, we are required to comply with regulatory reporting obligations. From April 2026, certain information may be shared with Inland Revenue where required.
Under the Crypto Asset Reporting Framework (CARF), crypto platforms are required to collect and report specific customer and transaction information. Inland Revenue may then share that information with relevant tax authorities based on a user’s tax residency.
For more information, please visit our blog article
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Our team is always happy to assist, if you require help, please log a support ticket at: support.payitnow.io
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To verify your bank account, proof of address, or source of funds on the PIN Network, you’ll need to provide a recent bank statement.
We’ve put together a step-by-step guide for Kiwibank, ANZ, ASB, BNZ, and Westpac on how to quickly download or access your statements.
App Questions
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You can access the PIN Network in three ways: through our mobile app on Apple iOS or Android, or via our web app on any desktop or mobile browser. See Download-App for more info
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As part of New Zealand and Australian AML regulations, every PIN Network App user must complete KYC (Know Your Customer). You’ll just need to verify a few personal details when signing up, it’s simple and only takes a few moments.
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We support a wide selection of some of the most popular cryptocurrencies such as BTC, ETH, SOL, TRX, USDT and many more. To view the full list of supported assets visit: Available Currencies
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You can add funds to your account using a manual bank transfer, services like Poli Pay or by using your debit or credit card through our partner, Stripe.
Assets can only be acquired using the PIN Network App, we are unable to accept physical cash at our Christchurch based office
*Please note: POLi transactions are now limited to 1 deposit transaction every 3 hours -
When you purchase via Stripe or Poli Pay, your account will be credited almost instantly. For manual bank transfers, funds are added as soon as the payment clears into our account (Please allow up to 3 days for a bank transfer)
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You can securely store your assets in your PIN Network account or easily transfer them (bridge-off) to an external wallet or platform anytime you like. The choice is yours.
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Absolutely! The PIN Network App lets you easily bridge-on assets from any external wallet, exchange or platform at any time and enjoy the benefits of our network. Simply select ‘Deposit’ and choose ‘Bridge-on’ to generate a unique deposit address
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Yes, our off-ramp service is available to all registered PIN Network App users, allowing you to easily cash out crypto to your linked bank account - whether the crypto was purchased through PIN or elsewhere
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Our off-ramp service is one of the fastest in New Zealand and Australia, with cash-outs typically arriving within minutes to just a few hours
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Explore our collection of tutorial videos on our Youtube Channel
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For technical help and assistance, please log a support ticket at support.payitnow.io
Merchant Questions
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With PIN Payments, there are no merchant transaction fees or initial setup costs - it's completely free to get started!
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All you need to get started is a mobile device to download our app. You can also explore other ways to accept crypto payments, including online, self-service kiosks, POS terminals, and more. Check out our Digital Payments page for more information.
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No, you are not locked into a contract when choosing to accept PIN and you can opt out at any time. Given that we offer a 0% merchant fee and have no ongoing costs to maintain, we hope you'll recognize the numerous benefits of keeping our payment platform available for your customers.
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When accepting payments through the PIN Network, treat tax as you would with any other form of payment. Because we convert digital assets to fiat currency at the point of sale, there’s no complicated tax processes to worry about. The PIN app provides convenient transaction tracking. For further clarification, feel free to consult Pay It Now or a crypto tax accountant.
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With PIN Payments, the purchase price you set is locked instantly at the point of transaction, ensuring you receive dollar-for-dollar value without the risk of market fluctuations. This completely eliminates any cryptocurrency volatility.
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You have the choice of either enabling your staff to load your merchant account onto their own devices or selecting the option to acquire a PIN QR Code. This flexibility means you won't always need to have your personal business phone on-site. As a result, you can clock off early for the day without any concerns about your business being without a way to accept PIN Payments
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Blockchain technology eliminates the risk of chargebacks from payment providers. This measure protects merchants from potential customer fraud. All refunds require approval and are processing by the Merchant themselves. Please note that Pay It Now does not have the capability to process transactions on behalf of customers or merchants.
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Pay It Now automatically converts digital assets into cash for business owners. This means that customers can pay using any supported currency in-app, and merchants will receive cash (NZD or AUS) deposited directly into their business bank account. Payouts are processed daily.
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Absolutely! The choice is yours. We can settle your business in any supported digital asset on our network. You can switch between being paid in cash or crypto at anytime - just let us know your preference during the sign-up process
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One of the benefits of our payment system is it’s independence from both the banking and Eftpos networks. This means in the event of either a power or Eftpos outage, providing you have an active internet connection e.g (Mobile data via a Smartphone) The PIN Network will continue to function as normal.
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You can opt for a single account to cover your entire business, simplifying the management of your operations. Alternatively, we can set up separate accounts for each of your store locations. This approach can be more advantageous, especially when it comes to tracking location-specific sales and streamlining the consolidation process, making it easier for financial and tax purposes
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After submitting your application, a member of our team will be in touch. You can be ready to start accepting payments within just a few hours. Please note, your application, KYC, and KYB details must be completed and verified before payments can be enabled.
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If you have any further questions, please don’t hesitate to reach out to us at [email protected]
Referral FAQs
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Earn $1 NZD in PIN Rewards for every successful referral, redeemable at PIN Merchant Stores
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Your personal referral code can be found in the app's settings menu. It's unique to you - share it with family and friends to earn a referral bonus when they sign up
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There’s no limit! Share your referral code as many times as you like. The more you refer, the more you earn
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Please log a support ticket at support.payitnow.io tell us what the referral code was and we can enter this in for you.
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If you have a large following and would like to be apart of our affiliate network, please reach out to us at [email protected]
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Our Affiliate Program is primarily designed for individuals with large audiences or followings. However, feel free to reach out, and we’ll gladly explore if it’s the right fit for you!
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Of course! We know small groups have big potential, and we’re excited to help you grow while ensuring you’re rewarded throughout the journey.
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The referral bonus is available to all PIN Network App account holders, so anyone can participate. On the other hand, the Affiliate Program is designed specifically for individuals with a larger community or follower base.
SHOP Menu FAQs
Gift & Debit Cards - New Zealand
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Prezzy is New Zealand's most popular gift card. It’s a pre-paid Visa debit card that can be used wherever Visa is accepted. Learn more
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For virtual gift card orders, there is a $1.50 delivery fee. For physical card orders, a shipping fee of $7.50 applies. For Visa Prezzy Card orders, there is a $5.95 card issuing fee, with a $1.50 delivery fee for virtual cards and $7.50 for physical cards. All prices are in NZD. See our Fees page for more info
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For virtual card orders, please allow up to 3 business days for delivery to your nominated email address. For physical card deliveries, please allow 5-7 business days for arrival
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Yes, Visa Prezzy cards are compatible with both Google and Apple Pay
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We have over 60 Giftcards available from Giftstation’s range. To view the full range visit https://www.giftstation.co.nz/gift-cards/
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To cancel an order, please email us immediately at [email protected]. If your order has already been processed by Epay NZ Ltd, unfortunately, we may not be able to cancel it.
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Please log a support ticket at support.payitnow.io or email us at [email protected]
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Prezzy cards are issued with a unique unlock code, which is usually sent in a separate email or courier package. If you did not receive it, please contact us for assistance
Gift & Debit Cards - Australia
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You can use any supported digital asset on our app to purchase a giftcard including BTC, BNB, ETH, MATIC, SHIBA, SOL, TRX, and others, as well as NZD, AUD, and USD
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(AU Only) Since Prezzee cards are digital, there's no need for physical delivery. Orders placed through the PIN Network App are processed almost instantly, with delivery time-frames for Prezzee cards typically within 24 hours.
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Yes, there is an AUD $4.95 card issuing fee (excluding GST) for each Visa eGiftcard. This fee is charged by Prezzee PTY Ltd and is added to the purchase price when ordering the card through the PIN Network App. See our Fees page for more info
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Once your order is placed, you will receive an email confirmation that includes a tracking number. You can use this tracking number to monitor the progress of your order.
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Prezzee e-gift cards purchased through the PIN Network App can currently be redeemed only in Australia. We are working on expanding availability to additional countries, including New Zealand, in the near future.
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If you've lost your Prezzee eGift Card, please contact Prezzee customer support immediately to inquire about the possibility of reissuing it.
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Yes, Visa acts as a debit card and can be used internationally wherever Visa is accepted. Please note that a 3.5% currency exchange fee applies to transactions made outside of Australia.
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For technical issues or card related problems, please contact Prezzee Customer Support: [email protected]
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There are no issuing fees when buying a Prezzee giftcard through the PIN Network App. However, additional fees may apply depending on the specific retailer and card chosen from the Prezzee catalog. See our Fees page for more info
Pay It Now Web3 Mastercard
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Ensure your app is up to date via Google Play or the iOS App Store. Then, navigate to the Cards section in the bottom menu bar and apply for a card through the Immersve card screen. Once your card is created, you’ll need to activate your account, which requires an additional KYC process through our card provider. After approval, you’ll be able to top up, generate, and start using your Web3 Mastercard.
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Currently, the card is available to PIN users in New Zealand and Australia. We are working with our card provider to expand into other regions, including the U.S. and Europe.
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Since our Web3 Mastercard is managed by a third-party provider, an additional KYC process is required. This process is seamless and similar to the initial KYC verification you completed when signing up for the PIN Network. You only need to complete this once to unlock all Web3 Mastercard features.
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You can use your Web3 Mastercard globally at any retailer that accepts Mastercard.
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The Pay It Now Web3 Mastercard is fully digital and works with Google Wallet. However, From 11 May 2026, adding new Web3 MasterCards to Apple Pay will be unavailable until further notice. Existing cards added to Apple Pay prior to this change are unaffected and can continue being used as normal. See our latest update for full details
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Its free (for a limited time) to apply for a Web3 Mastercard - no card issuance fees or annual fees. However, currency conversion fees may apply when topping up your card, along with potential transaction fees. Please refer to our [FEES page] for more details.
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The Card has transaction limits of USD $20,000 daily and USD $100,000 yearly, and value load limits of USD $5,000 daily and USD $100,000 yearly. You should consider whether these are appropriate in light of your intended usage
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Not at this time. The Pay It Now Web3 Mastercard is only available as a virtual card.
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The settlement currency for the Web3 Mastercard is USDC. This means all transactions, including top-ups and spending, are processed in USDC (displayed as USD) as required by our card provider. To make things easier, we’ve introduced estimated local currency balances (e.g., NZD or AUD) for better clarity.
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Since all transactions are settled in USDC on the blockchain, your spending is recorded in USD. We’re working on ways to display transactions in local currencies to improve user experience.
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When you top up your Web3 Mastercard, funds are transferred from the PIN Network to our card provider. Your Web3 account is generated in real-time on the blockchain, and deposits go through a Web3 smart contract before appearing in your card balance. This process can take up to 10 minutes.
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No. As per Mastercard’s terms and conditions, you should never share your card details. However, each PIN Network App user can easily apply for their own Web3 Mastercard in just 5 minutes.
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Select the ‘Report’ button at the bottom of the transaction in your app. This will redirect you to our support site to submit a ticket.
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Yes! You can load from 40+ supported currencies, which will automatically convert into USDC before being added to your card balance. Simply select "Add Funds", choose your preferred asset and amount, and our app will handle the rest.
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The Web3 Mastercard is a reloadable card, allowing you to top up directly from your wallet balance. Other cards available in the PIN Network App, like Prezzy, Activ Visa, and True Rewards/IGO cards, are single-use and better suited as gift cards. The Web3 Mastercard is a debit card designed for personal use rather than one-off spending or being used as a gift.
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For assistance with your Pay It Now Web3 Mastercard, please log a support ticket at https://support.payitnow.io